Enchantment!!:)

This Blog discusses Chapter 10 and 11

Chapter ten discusses how to enchant your employees. The part of the chapter I liked the most was how to empower the employees to do the right thing.  It stated how your best employee wants to serve and delight your customers.  Money should not be their only motivation.  They should know and want to be able to take care of the customer.  You can teach your employee how to treat the customer well by telling them how to do the right thing. 

Another top chapter ten discussed was on SUCK IT UP!  This is basically teaching employees how to deal with stress and other outside distractions.  In certain situations, you just have to suck thing up and deal with it. 

Chapter 11 discus how to enchant your boss.  This out of all the chapters is the number one thing I was really interest in reading.  One thing that is important is to make your boss look good. The book talked about if your boss looks good, then you look good.  You should also drop everything and do what your boss says to do.  It does matter what they ask, you should do what they ask.  Also it’s good to form a friendship with your boss.  Having a friendship makes you more efficient and effective.

Another topic I like in the book was on how to present bad news to your boss.  You should present the news in advance and sometimes you may have to even take the blame for the problem.  Also if you can try to find solution for the problems.  Although there may be a bad situation, it’s always good to try to find a way to fix.  They may impress your boss and show that you really care about the situation that’s going on.  Being able to take the blame and fix it will enchant your boss.